We are sorry that you are experiencing this with your monitor.
Can we ask, have you replaced the re-chargeable batteries within the Parent Unit?
Angelcare recommend that you change the batteries approx. every 6 months. The cells depreciate over time as they are constantly charged and can give a false reading and the Parent Unit can switch back on albeit for a short amount of time – please see below for “Rechargeable Battery Information”.
In addition to this, have you tried swapping over the AC Adaptors? These are interchangeable between the two units. It may be that the AC Adaptor is faulty and this will help to determine this. Can you please try this and refer to the “Establishing Power Supply to your Monitor” information below.
Establishing Power Supply to your Monitor
It is important to establish which component is causing the problem should you be experiencing a loss of power to your monitor:
Firstly, remove all batteries from the Nursery Unit and Parent Unit. If the units are powered by batteries this will not allow us to test the mains power effectively
- Switch the AC Adaptors between the units. The adaptors are interchangeable. If mains power is established the green power light on the Nursery Unit will illuminate If there is no green power light the issue lies with the AC Adaptor
- When the mains power is established to the Parent Unit the screen will show an empty battery indicator. If the Parent Unit does not show the battery indicator it may be the Charging Cradle at fault
Now insert your rechargeable batteries.
When the Parent Unit is placed in the Charging Cradle for re-charging purposes, the battery icon will show to signal that it is receiving mains power and appear to be filling. This indicates that the unit is charging.
To check that the Parent Unit is still charging lift it out of the cradle and then return it back to the cradle swiftly, and you will see the battery icon appear again confirming charging is taking place.
This issue could be due to the holding charge within your Rechargeable batteries.
The Parent Unit uses NiMh Rechargeable Batteries only. These batteries need to be used correctly, if they are over charged the battery cells that hold the charge can be destroyed and the battery will not fully charge, the Parent Unit can still show the ‘Full Battery Icon’.
It is vital, for optimum performance from this type of battery, to charge for 15hrs before their first use. To ensure the longevity of your battery life you need to fully charge and fully discharge periodically, this keeps the cell life to a maximum.
If you are unsure about your battery performance, please replace the Rechargeable Batteries with 4 x AAA NiMh (available from all good retailers) approximately every 6 months.