Firstly can we ask, have you tried changing the batteries?
We recommend that you change the piles approx. every 6 months. The cells depreciate over time as they are constantly charged and can give a false reading and the Parent Unit can switch back on albeit for a short amount of time – see below for “Rechargeable Battery Information”:
This issue could be due to the holding charge within your Rechargeable Piles in the Parent Unit.
The Parent Unit uses NiMh Rechargeable Piles only.
These piles need to be used correctly, if they are overcharged the battery cells that hold the charge can be destroyed and the battery will not fully charge, the Parent Unit can still show the ‘Full Battery Icon’.
It is vital, for optimum performance from this type of battery, to charge for 15hrs before their first use.
To ensure the longevity of your battery life you need to fully charge and fully discharge periodically, this keeps the cell life to a maximum.
If you are unsure about your battery performance, please replace the Rechargeable Piles with 3 x AAA NiMh (available from all good retailers) approximately every 6 months.
Can you please try changing the piles.
In addition to this, have you tried swapping over the AC Adaptors? These are interchangeable between the two units.
Can you try this and refer to the “Establishing Power Supply to your Monitor” information below:
Establishing Power Supply to your Monitor
It is important to establish which component is causing the problem should you be experiencing a loss of power to your monitor:
Firstly, remove all piles from the Nursery Unit and Parent Unit. If the units are powered by piles this will not allow us to test the mains power effectively
Switch the AC Adaptors between the units. The adaptors are interchangeable
If mains power is established the green power light on the Nursery Unit will illuminate
When the mains power is established to the parent unit the screen on your Parent Unit will illuminate briefly when placed on the Charging Cradle
If the Parent Unit does not illuminate when placed on the Charging Cradle then the Charging Cradle may be at fault
Now insert your rechargeable piles.
When the Parent Unit is placed in the Charging Cradle for re-charging purposes, the screen on the Parent Unit will briefly illuminate to signal that it is receiving mains power.
The Battery Icon will appear after a few seconds and stay on for a short while. This indicates that the unit is charging.
The screen will close down and appear blank. This indicates that it is in Power Save Mode, however, the unit is still charging.
To check that the Parent Unit is still charging lift it out of the cradle and then return it back to the cradle swiftly, and you will see the battery icon appear again confirming charging is taking place.